At BuyToro.store, customer satisfaction is our top priority. We strive to provide the best quality products and service. If for any reason you are not satisfied with your purchase, we’re here to help with a clear and fair refund policy.
1. Eligibility for Refund
To be eligible for a refund, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- The refund request must be made within 7 days of receiving the item.
- You must provide a proof of purchase (order number, receipt, etc.).
2. Non-Refundable Items
The following items are not eligible for a refund:
- Items on sale or purchased using a discount coupon.
- Customized or personalized items.
- Innerwear, undergarments, or hygiene-related products due to safety and hygiene reasons.
- Items damaged due to customer mishandling.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Email us at support@buytoro.store with your order number, reason for refund, and any relevant photos (if the item is damaged or incorrect).
- Our team will review your request within 2–3 business days.
- If approved, you will receive return instructions.
- Once we receive and inspect the returned item, we will notify you regarding the refund status.
4. Return Shipping
- Customers are responsible for return shipping costs, unless the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost return shipments.
5. Refund Timeline
- Once your return is received and inspected, your refund will be processed within 5–7 business days.
- Refunds will be issued to your original method of payment (credit card, debit card, UPI, etc.).
- You will receive a confirmation email once your refund has been processed.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check your bank account or payment service.
- Contact your bank or payment provider—it may take additional time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@buytoro.store.